Patient Enquiry Management Software for Clinics and Hospitals
Patients reach you by phone, website form, Google and Meta ads, and WhatsApp. When each channel is handled by a different person, enquiries fall through the gaps. jgdemr collects every patient enquiry in one list, assigns follow-ups and shows exactly how many became appointments.
- Single enquiry inbox
- Lead stages
- Follow-up alerts
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Share a few details and our team will call back to show how Lead Management would work for your clinic or hospital.
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Where enquiries go cold
Enquiries arrive from ads, the website and phone calls, often into different files. Without one list and a clear next step, follow-up depends on memory and the first reply is easy to miss.
Front-desk staff forget callbacks on busy days
Marketing spend can’t be linked to actual patient visits
Owners don’t know how many enquiries are lost each month
What patient enquiry management is, in plain terms
Patients contact a clinic through calls, WhatsApp, the website, social media and walk-ins. Patient enquiry management means every one of those enquiries is recorded in a single place, with an owner and a next step, so nothing depends on someone remembering to call back.
It also answers a question many owners cannot answer today: how many enquiries became visits. When each enquiry carries its source and outcome, the clinic can see which channels bring patients, how long replies take and where enquiries drop off between first contact and the appointment.
Built for: Clinics and hospitals that receive enquiries by phone, website and ads and want to see how many become patients.
One enquiry, start to finish
- An enquiry arrivesFrom Google ads, Meta ads, the website or a phone call
- It is captured automaticallyNo typing and no downloading
- It is managed in one placeLeads and deals side by side
- The campaign is measuredCampaign ROI tracking shows what pays off
What Lead Management brings to your clinic or hospital
Lead Management is priced from ₹2,000/month + GST. There is no contract and onboarding is included. The full list is on the pricing page. See pricing
Single enquiry inbox
Calls, website forms, ad leads and WhatsApp together.
Lead stages
New Enquiry, Contacted, Booked, Won.
Follow-up alerts
Nothing waits longer than it should.
Direct booking
Patients pick a slot on your website.
Owner dashboard
Enquiries answered versus lost, at a glance.
Included in the module
Unlimited leads and contacts, with no restriction
Automatic lead capture from Google ads and Meta ads
Website enquiries captured automatically
Phone enquiries captured from Smart Calling (IVR)
Leads and deals managed in one place
Campaign ROI tracking
Everyday examples for clinic or hospitals
Illustrative scenarios based on the module’s published features. They show how a typical day can change; they are not customer stories.
Example
Enquiries on several channels
Leads from Google ads, Meta ads and the website are captured automatically and sit with phone enquiries from Smart Calling.
Example
A busy day at the front desk
Everything is in one list, so a callback does not depend on one person’s memory.
Example
Judging marketing spend
Campaign ROI tracking shows which campaigns pay off.
What changes for the team
Each change below follows from a published feature of the module.
- 1
One enquiry list
Leads and deals are managed in one place.
- 2
Automatic capture
Google ads, Meta ads and website enquiries are captured automatically.
- 3
Phone enquiries too
Smart Calling enquiries feed into Lead Management.
- 4
No limit
Unlimited leads and contacts.
How to get started
There is no setup fee and no contract, and the team handles the setup.
- 1
Book a 20-minute demo
The demo shows what the product would do for the business and where customers are being lost right now.
- 2
The team handles the setup
No. Onboarding is included and the setup is handled for the business.
- 3
Start with one module
Take what is needed now and add more at any time. Everything connects automatically.
- 4
Cancel at any time
There is no contract and it can be cancelled at any time.
How it compares, and what it costs
A plain comparison of the usual ways of handling this, and the published price. Modules are priced separately; prices exclude GST.
Spreadsheets and notebooks
Leads wait for someone to type them in
Enquiries from ads, the website and calls end up in different files, so follow-up depends on memory.
Ad platform exports
Leads sit where the ad ran
Downloading leads by hand delays the first call and keeps them apart from phone and website enquiries.
A connected system
One list for every source
Lead Management captures leads from Google ads, Meta ads, the website and Smart Calling in one place, with campaign ROI tracking.
Lead Management
From ₹2,000/month + GST
Capture leads from ads and the website in one place and see which marketing pays off.
See pricing →Works even better with the rest of the platform
Each jgdemr module can be bought on its own and added later. Everything connects automatically.
Smart Calling
Smart Calling (IVR)
Route every call, record calls and turn missed calls into booked customers.
Explore Smart Calling →Appointment Booking
Appointment Booking
Let customers book from the website, with automatic reminders that reduce no-shows.
Explore Appointment Booking →WhatsApp
Send reminders, updates and instructions on WhatsApp, where customers already are.
Explore WhatsApp →Related pages
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Read more →Questions often asked
Can’t find the answer here? Our team is happy to talk it through on a quick call.
Ask the teamWhat is patient enquiry management?
It is the process of capturing every patient question or appointment request and following it up until the patient books or declines.
Which channels does jgdemr capture?
Phone calls, website forms, Google Ads, Meta Ads and WhatsApp.
Is it suitable for both clinics and hospitals?
Yes. Healthcare is jgdemr’s main focus, with clients across clinics, hospitals and aesthetic centres.
What counts as a patient enquiry?
Any first contact that could become an appointment: a call, a WhatsApp message, a website form, a social media message or a walk-in question. Each should be recorded the same way.
How can a clinic tell which channel brings real patients?
Record the source of each enquiry and its outcome. Comparing how many enquiries from each source became booked visits shows which channels are worth the effort.
What does the Lead Management module include for a clinic or hospital?
Lead Management includes: unlimited leads and contacts, with no restriction; automatic lead capture from Google ads and Meta ads; website enquiries captured automatically; phone enquiries captured from Smart Calling (IVR); leads and deals managed in one place; campaign ROI tracking. Lead Management is priced from ₹2,000/month + GST. There is no contract and onboarding is included.
What is patient enquiry management?
It means recording every patient enquiry, from any channel, in one place with an owner and an outcome, so none are forgotten and the clinic can see which became visits.
How can a clinic track which enquiries became visits?
Record the source of each enquiry and what happened next, then compare sources. Lead Management tracks leads and deals in one place, with campaign ROI tracking.
Let’s keep every lead warm, together
Find out how many patient enquiries you’re losing. Share a few details and our team will call back with a 20-minute demo built around the business, or reach us directly.
Plan a demo with our team
Four quick details. We’ll take it from there.
Thanks, .
Our team will call back shortly to plan a 20-minute demo around the business.