Smart Calling (IVR)

AI voice agent and missed-call recovery software

Never lose a customer to a missed call again.

An AI voice agent answers every call, day and night, so every enquiry is captured and no customer is lost to a missed call.

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The problem it solves

Calls arrive while the team is already busy. Some ring out and some reach the wrong person. Once a call ends, there is no record of what was said or whether anyone followed up. Every missed call is a customer who may not call again.

What it does

Built to make every call count

AI voice agent answers every call.

An AI voice agent answers incoming calls day and night, so every caller reaches the business and no enquiry is missed, even after hours.

Know every caller.

When the phone rings, the caller and their history appear, so every call starts informed rather than from scratch.

Turn missed calls into opportunities.

When a call is missed, the right agent is notified straight away, so the customer gets a prompt call back rather than going to a competitor.

Book during the call.

Appointments can be booked while the call is in progress and are recorded automatically, with nothing written down or forgotten.

Monitor performance.

Understand how each call went, so an unhappy customer can be spotted early, before they leave.

Remember important dates.

Birthday and anniversary reminders appear, so the team can add a personal touch that keeps customers returning.

Answer from phone or computer.

Calls can be taken and managed from a phone or a computer.

How it connects

Every call connected to the whole customer journey.

Because Smart Calling is part of jgdemr, every call flows into leads, bookings and customer records automatically. The result is no re-typing, no lost details and a single view of every customer, visible on one screen.

FAQ

Frequently Asked Questions

What is Smart Calling?

Smart Calling is the call-handling module. Its published feature list covers: AI voice agent that answers every call, day and night; priority call routing to the right team member; incoming and outgoing calls recorded; caller and their history shown on screen at the moment of the call; missed-call alerts to the right agent for a quick call back; appointments booked during the call; call performance insights to spot an unhappy customer early; birthday and anniversary reminders; works on phone and computer; connected to the CRM.

How much does Smart Calling cost?

Smart Calling is ₹2,500/month + GST. The price includes 1 agent (1 user or 1 phone number in the IVR). Additional agents at extra cost. There is no contract and onboarding is included.

What is the difference between an IVR and missed-call management?

An IVR answers a call and routes it with a menu. Missed-call management deals with the calls nobody answered: it records them, alerts someone and makes sure the caller is called back. Most businesses need both.

Does Smart Calling work with the rest of the system?

Yes. It is listed as connected to the CRM, and phone enquiries captured from Smart Calling (IVR) appear in Lead Management, so a call is not a separate silo.

Is Smart Calling suitable for a small business?

The product is built for small and growing businesses and is sold as a single module that can be added to later. The guides on this page show how it applies to clinics, real estate teams, coaching institutes and salons.

See what missed calls are costing.

A 20-minute demo shows Smart Calling working for your business.