IVR solutions for Diagnostic Labs and Pathology Centres
Most calls to a diagnostic lab are the same few questions: Is my report ready? What does this test cost? Can you collect a sample from home? jgdemr routes each type of call to the right person, records every conversation and makes sure no home-collection request is missed.
- IVR menu
- Missed-call rescue
- Slot booking
Book a 20-minute demo
Share a few details and our team will call back to show how Smart Calling would work for your diagnostic lab.
Thanks, .
Our team will call back shortly to plan a 20-minute demo around the business.
Where calls slip away
Calls arrive while the team is already busy. Some ring out, some reach the wrong person, and once a call ends there is often no record of what was said or whether anyone followed up.
Report-status calls take staff away from walk-in patients
Home-collection requests get noted on paper and forgotten
No way to know how many booking calls were missed
How an IVR menu helps a diagnostic lab or pathology centre
Labs get the same few calls repeatedly: fasting instructions, test prices, sample-collection timings, home-collection requests and report status. An IVR menu lets callers choose one of those topics, so staff are not pulled away from walk-in patients to answer each one by hand.
The morning rush is the pressure point, when many patients call about collection at once. Clear menu options, a way to leave a home-collection request and a record of every missed call help a lab avoid losing bookings during that window, including for labs with more than one collection centre.
Built for: Diagnostic labs and pathology centres that get many repeat calls about timings, preparation and reports.
One call, start to finish
- A customer calls the businessWhether or not the team is free
- The call is answered or routedBy the AI voice agent or the right team member
- A missed call is flaggedThe right agent gets an alert to call back
- The call is on recordRecorded, with the caller’s history on screen
What Smart Calling brings to your diagnostic lab
Smart Calling is priced from ₹2,500/month + GST. The price includes 1 agent (1 user or 1 phone number in the IVR). Additional agents at extra cost. There is no contract and onboarding is included. The full list is on the pricing page. See pricing
IVR menu
Separate options for home collection, report status and test enquiries.
Missed-call rescue
Every missed booking call flagged with an alert.
Slot booking
Patients pick home-collection or visit slots online.
WhatsApp reminders
Slot reminders before collection.
Lead tracking
Follow each test enquiry until it’s booked.
Included in the module
AI voice agent that answers every call, day and night
Priority call routing to the right team member
Incoming and outgoing calls recorded
Caller and their history shown on screen at the moment of the call
Missed-call alerts to the right agent for a quick call back
Appointments booked during the call
Call performance insights to spot an unhappy customer early
Birthday and anniversary reminders
Works on phone and computer
Connected to the CRM
Everyday examples for diagnostic labs
Illustrative scenarios based on the module’s published features. They show how a typical day can change; they are not customer stories.
Example
The morning rush
Many patients call at once about fasting and collection. Calls are routed, and any call that goes unanswered is flagged for a callback.
Example
A home-collection request
A caller asks for a sample pickup. An appointment can be booked during the call and recorded with the customer record.
Example
An after-hours enquiry
Someone rings after closing to ask about tomorrow. An AI voice agent that answers day and night captures the request.
What changes for the team
Each change below follows from a published feature of the module.
- 1
Fewer unanswered calls
Missed-call alerts send each unanswered call to the right agent for a callback.
- 2
Calls reach the right desk
Priority call routing keeps staff on walk-in patients while calls are sent where they belong.
- 3
Bookings captured on the call
Appointments booked during the call are recorded automatically.
- 4
Context for repeat callers
The caller and their history appear on screen.
How to get started
There is no setup fee and no contract, and the team handles the setup.
- 1
Book a 20-minute demo
The demo shows what the product would do for the business and where customers are being lost right now.
- 2
The team handles the setup
No. Onboarding is included and the setup is handled for the business.
- 3
Start with one module
Take what is needed now and add more at any time. Everything connects automatically.
- 4
Cancel at any time
There is no contract and it can be cancelled at any time.
How it compares, and what it costs
A plain comparison of the usual ways of handling this, and the published price. Modules are priced separately; prices exclude GST.
Paper logs and personal phones
Calls are only as reliable as whoever is free
A call log kept by hand, or on one person’s phone, cannot alert anyone to a missed call or show what was said.
Stand-alone phone systems
Calls kept apart from the customer
A phone system on its own may route calls but keep them separate from leads, bookings and messages.
A connected system
Calls tied to the customer
Smart Calling is connected to the CRM, shows the caller and their history on screen and alerts the right agent to a missed call.
Smart Calling
From ₹2,500/month + GST
Route every call, record calls and turn missed calls into booked customers. 1 agent (1 user or 1 phone number in the IVR). Additional agents at extra cost.
See pricing →Works even better with the rest of the platform
Each jgdemr module can be bought on its own and added later. Everything connects automatically.
Lead Management
Lead Management
Capture leads from ads and the website in one place and see which marketing pays off.
Explore Lead Management →Appointment Booking
Appointment Booking
Let customers book from the website, with automatic reminders that reduce no-shows.
Explore Appointment Booking →WhatsApp
Send reminders, updates and instructions on WhatsApp, where customers already are.
Explore WhatsApp →Related pages
Related
Smart Calling
Read more →Related
Healthcare
Read more →Related
IVR System for Clinics in India
Read more →Related
Missed Call Management for Dental Clinics
Read more →Related
Call Recording Software for Hospitals
Read more →Questions often asked
Can’t find the answer here? Our team is happy to talk it through on a quick call.
Ask the teamCan patients book home sample collection through the system?
Yes. Patients can choose a slot online and receive a WhatsApp confirmation and reminder.
Which calls can a lab menu handle without staff?
Typically the repetitive ones: collection timings, fasting instructions, test price enquiries and the route to report status. Anything unusual should go straight to a person.
Why do labs lose bookings in the morning?
Many patients phone at the same moment, before their test, and unanswered calls are rarely retried. A clear menu and a record of missed calls make sure those patients can still be called back.
What does the Smart Calling module include for a diagnostic lab?
Smart Calling includes: AI voice agent that answers every call, day and night; priority call routing to the right team member; incoming and outgoing calls recorded; caller and their history shown on screen at the moment of the call; missed-call alerts to the right agent for a quick call back; appointments booked during the call; call performance insights to spot an unhappy customer early; birthday and anniversary reminders; works on phone and computer; connected to the CRM. Smart Calling is priced from ₹2,500/month + GST. The price includes 1 agent (1 user or 1 phone number in the IVR). Additional agents at extra cost. There is no contract and onboarding is included.
How do labs handle report-status calls?
A common approach is to give callers a menu option for report status and a clear way to reach a person, so routine queries do not take staff away from patients in the lab.
How does home sample collection booking work?
The lab agrees collection slots and areas, the patient requests a slot by phone or online, and the booking is confirmed and reminded. Booking and reminders can be handled with Appointment Booking and the WhatsApp module.
Let’s answer every call, together
Turn your lab’s busiest phone hours into booked tests. Share a few details and our team will call back with a 20-minute demo built around the business, or reach us directly.
Plan a demo with our team
Four quick details. We’ll take it from there.
Thanks, .
Our team will call back shortly to plan a 20-minute demo around the business.